Alden
Gleason

• Provide strategic leadership and technical direction, assisting the Director in executing the city's IT strategy and roadmap.
• Lead IT staff through hiring, training, performance management, and mentoring while fostering a collaborative team culture.
• Oversee planning, design, and implementation of critical infrastructure projects, including completion of the first 30-mile fiber ring.
• Direct successful delivery of major municipal technology initiatives, managing scope, resources, budgets, and timelines.
• Build strategic partnerships with vendors, government, and education institutions to deliver resilient, cost-effective solutions.
• Ensure reliable 24/7 IT operations, infrastructure optimization, and security compliance.

• Designed and implemented technical solutions to support rapid city growth for one of the fastest-growing cities in the U.S.
• Modernized server and backup infrastructure using hyper-converged infrastructure (HCI).
• Led redesign and implementation of the core network using automation and DWDM technologies.
• Designed and built the initial 14-mile private fiber network from planning through construction.
• Developed technical specifications and led construction of the City's first data center.
• Designed and launched Downtown public wireless network with business partnerships for extended coverage.
• Created AV, Data, and Security specifications for 6 buildings including Fire Station #3 and Police Headquarters.

Founded a Managed Service Provider and Value-Added Reseller offering comprehensive IT support, cybersecurity, cloud migration, and technology solutions to SMBs and local government. Combined deep technical expertise with entrepreneurial drive to deliver reliable, responsive, and cost-effective managed services that minimize risk and maximize business performance.

• Designed and implemented critical infrastructure for 280,000+ residents and 3,000+ employees across on-premise, private cloud, and hybrid environments.
• Led technical design, configuration standards, and implementation strategies while providing architectural guidance.
• Developed comprehensive TCO cost models for diverse infrastructure platforms.

• Evaluated existing infrastructure, conducted needs assessments, performed platform sizing, and led vendor evaluations.
• Owned technical design and implementation of enterprise infrastructure supporting 24/7 city operations.

• Administered VMware and Nutanix clusters, Active Directory, Group Policy, and enterprise applications critical to 24/7 city operations.